TERMS AND CONDITIONS
By placing an order by phone, internet, or email and issuing payment, the purchaser accepts these Terms of Service.
Midwest-Bayless Italian Auto pledges a 100% satisfaction guarantee on all products and services purchased from us. Buying auto parts on-line can be a challenge. Anyone restoring a vintage car has purchased items on eBay or an on-line forum that looked much better in pictures than it did in-hand.
We started our business selling on eBay and quickly built a 100% perfect feedback rating selling used parts that are scrutinized the way you would. The items we send are guaranteed to meet or exceed the advertised condition rating.
Regardless of effort or intentions, sometimes a transaction goes awry. You can count on Midwest-Bayless to treat you fairly, honestly, and to make a problem right.
Midwest-Bayless accepts payment by credit card (VISA, MasterCard, Discover, AMEX), PayPal, Personal Check , Money Order or Cashier's Check. For orders over $500, bank transfer is also available.
Any check or money order returned for Insufficient Funds will be assessed a $50 penalty. You will be notified and immediate payment for a secondary invoice by credit card will be required, with $50 NSF penalty fee and 3% surcharge added to your total.
UNWANTED PART RETURNS
Midwest-Bayless will accept returns of unwanted or erroneously ordered New, Original Equipment, and Used products, except electrical or special-order items. This includes self-serve on-line internet orders, phone and email orders.
Upon safe receipt of unwanted items within 60 days of purchase, we will reimburse the purchase cost of all product(s) returned, minus a 15% restock fee to the original form of payment (Credit Card, PayPal, etc.)
Midwest-Bayless will not reimburse initial or return shipping costs for unwanted items.
New, OE and Used electrical items are sold OUTRIGHT – NO UNWANTED PARTS RETURNS OF ELECTRICAL ITEMS UNDER ANY CIRCUMSTANCE.
Midwest-Bayless stands behind all items sold with full warranty for 90 days after the date of product purchase. Should you have a problem with any item; - New, OE or Used, within 90 days of purchase, contact us, and we’ll gladly issue a replacement item of similar or better condition if one is available.
Warranty replacements of defective product can be issued in one of two ways:
- At Midwest-Bayless’ discretion, return of the defective item may be required. Upon receipt and inspection, we will issue a replacement part in similar or better condition, and reimburse the cost of the return shipping.
- You may purchase the replacement part plus shipping cost outright to speed the replacement. Upon receipt and inspection of the defective unit back to Midwest-Bayless, the Refund-in-Full Process will be followed.
If a similar or better condition part is not available, the Refund-in-Full Process will be followed.
MIS-SHIPPED PART RETURNS
If an item was ordered by phone with assistance from a Midwest-Bayless sales associate, but the part(s) you received were incorrectly specified on the order ticket, or the incorrect item was pulled during the shipping process, Midwest-Bayless will determine whether the incorrect part needs to be returned, and if so, reimburse the customer for those return shipping charges.
If the correct part is available, it will be shipped at earliest convenience. Depending on the value of the mis-shipped item, we may ask for a temporary repurchase, which will be immediately refunded when the mis-shipped item is returned to us.
If the correct part is not available, the Refund-in-Full Process will be followed.
DAMAGED ITEM RETURNS
Customers must inspect boxes for damage at the point of receipt, and report any damage within 48 hours of receipt of the parcel. At Midwest-Bayless discretion, we may request that the damaged item be returned to Midwest-Bayless in original packaging.
Upon receipt of the damaged item in its original packaging, a similar or better condition item will be dispatched at no additional cost to the customer.
If immediate shipment is required to replace the item before the damaged unit is received, and outright purchase is required. Once the damaged item is received by Midwest-Bayless, the Refund-in-Full Process will be followed.
If a similar or better condition part cannot be supplied, the customer will be notified by email or phone, and once the damaged item is returned for inspection, the Refund-in-Full Process will be followed.
In the event that an item is ordered by phone, email or internet which Midwest-Bayless is out-of-stock, we will send all items that are available for shipping, and contact you regarding the disposition of the items in question. We will ship the items in separate parcel as soon as it is available at no additional charge. If the correct part is not available in a timely fashion, the Refund-in-Full Process for the cost of that item will be followed.
Midwest-Bayless will only issue a Refund-in-Full as a result of Product Warranty Return, Mis-Shipped Parts Return, Damaged Item Return, or an Out-of-Stock situation, in which a similar or better condition item cannot be supplied in a timely fashion.
In these cases, Midwest-Bayless will issue a refund for the full cost of the item, plus initial (and return shipping costs if applicable) by the original payment method (credit card, PayPal, etc.).
If for any reason refund to the original payment method is not available, a company check for the amount will be issued.
Deposits on any form of merchandise, New, OE or Used, in regular stocking, custom, or special order are considered non-refundable in the event of order cancellation by the customer.
Shipping charges for all orders also include Handling charges and optional insurance. The shipping costs for on-line purchases are automatically calculated by system software. In the event that a large shipping charge is calculated and paid which substantially exceeds the actual value, a refund will be pro-actively issued by Midwest-Bayless for the difference, minus handling and insurance charges.
INCORRECT ADDRESS / UNDELIVERABLE PARCELS
In the event that a parcel is returned to Midwest-Bayless due to an incorrect address being entered on-line, or a delivery / signature notice which was disregarded, Midwest-Bayless will assess a second delivery charge equal in sum to the original, to be paid by the customer prior to resend of the package. If the parcel is not resent due to lack of payment for return shipping, the Unwanted Parts Return process will be followed.
DUTY, TARIFF and CUSTOMS BROKERAGE FEES
Any parcel shipped to a destination outside of the USA is subject to Duty, Tariff and Customs Brokerage Fees to be paid by the customer at the time of delivery. In most cases, these charges are assessed to the customer by the transportation group (Postal Service, FedEx, etc.) at the time of delivery. In certain cases these charges are waived at the point of delivery and reported to Midwest-Bayless at a later date. If such fees are returned to Midwest-Bayless, you will be presented with a copy of all invoices associated with such charges, and will be assessed an invoice that expects payment in full.