Our goal at Midwest-Bayless is that every customer should be happy with our service.
If you are cool with us, we'll be cool with you, and do everything we can to ensure your satisfaction
That said, there still have to be some rules. If you like to read the formal stuff, here it is.....
UNWANTED PART RETURNS
Midwest-Bayless will accept returns of unwanted or erroneously ordered New, Original Equipment, and Used products, except electrical items. Erroneous ordering includes both on-line internet orders, and email inquiries in which a detailed invoice was presented to the customer prior to payment.
Upon safe return of unwanted items to Midwest-Bayless, within 60 days of purchase, we will reimburse the purchase cost of all product(s) returned, minus a 15% restock fee. Midwest-Bayless will not reimburse any initial or return shipping costs.
Sorry, but ALL New, OE and Used electrical items are sold OUTRIGHT. NO UNWANTED PART RETURNS OF ELECTRICAL ITEMS ARE ALLOWED UNDER ANY CIRCUMSTANCE.
Midwest-Bayless stands behind all items sold with full warranty for 60 days after the date of product purchase. Should you have a problem with any item; New, OE or Used, within 60 days of purchase, contact us, and we will gladly issue a replacement item of similar or better condition if one is available.
Warranty replacements of defective product can be issued in one of two ways:
At Midwest-Bayless discretion, return of the defective item may be required. Upon receipt and inspection, we will issue a replacement part in similar or better condition, and reimburse the cost of the return shipping.
If immediate shipment is required to replace the item, an outright purchase of a replacement unit is required. Upon receipt and inspection of the defective unit to Midwest-Bayless, the Refund-in-Full Process will be followed.
If a similar or better condition part is not available, the Refund-in-Full Process will be followed.
MIS-SHIPPED PART RETURNS
If an item was ordered by phone with assistance from a Midwest-Bayless sales associate, but the part(s) you received were incorrectly specified on the order ticket, or the incorrect item was pulled during the shipping process, Midwest-Bayless will determine whether the incorrect part needs to be returned, and if so, reimburse the customer for those return shipping charges.
If the correct part is available, it will be shipped at no additional charge at earliest convenience.
If the correct part is not available, the Refund-in-Full Process will be followed.
DAMAGED ITEM RETURNS
Customers must inspect boxes for damage at the point of receipt, and report any damage within 48 hours of receipt of the parcel. At Midwest-Bayless discretion, we may request that the damaged item be returned to Midwest-Bayless in original packaging.
Upon receipt of the damaged item in its original packaging, a similar or better condition item will be dispatched at no additional cost to the customer.
If immediate shipment is required to replace the item, an outright purchase of a replacement unit is required. Once the damaged item is received by Midwest-Bayless, the Refund-in-Full Process will be followed.
If a similar or better condition part cannot be supplied, the customer will be notified by email or phone, and once the damaged item is returned for inspection, the Refund-in-Full Process will be followed.
In the event that an item is ordered by phone, email or internet which Midwest-Bayless is out-of-stock, we will send all items that are available for shipping, and contact you regarding the disposition of the items in question. We will ship the items in separate parcel as soon as it is available at no additional charge. If the correct part is not available in a timely fashion, the Refund-in-Full Process for the cost of that item will be followed.
Midwest-Bayless will only issue a Refund-in-Full as a result of Product Warranty Return, Mis-Shipped Parts Return, or Damaged Item Return, or an Out-of-Stock situation, in which a similar or better condition item cannot be supplied in a timely fashion.
In these cases, Midwest-Bayless will issue a refund for the full cost of the item, plus initial (and return shipping costs if applicable) by the original payment method (credit card, PayPal, etc.).
If for any reason refund to the original payment method is not available, a company check for the amount will be issued.
All items sold by Midwest-Bayless that are identified as CORE RETURN REQUIRED will result a store credit issued against a future order when a serviceable core is returned. The customer will be notified with a promo code / credit code to be redeemed on a future purchase.
CUSTOM and SPECIAL ORDER ITEMS
Certain items from the storefront are considered custom or special order items. These include Cylinder Heads, Engines, etc. No refunds or credits will be issued for any cancellation by the customer of such return Unwanted Product Return on such items.